Customer Experience Project Manager I - May be filled at a higher level (Hybrid
Job Description
SDG&E is not just an energy company, we are the architects of a brighter, cleaner future. Our employees power everyday life for 3.7 million people - bringing the energy to support their passions, ambitions, and the heartbeat of our community.
We call Southern California our home. It's where we chase our dreams and raise our families. That's why the people who live here deserve an energy company unlike any other, and that's why every day, SDG&E employees strive to be at the forefront of innovations to reduce emissions, modernize the electric grid, and enable our customers to make the transition to clean technologies. We're redefining sustainability, advancing zero-emissions solutions, and driving the electric vehicle revolution.
It takes the best to build the best - join us!
Primary Purpose:
Manages and directs major projects within the department. Responsible for the development of work scope, budget, schedule, and resource requirements. Prepares, negotiates, and approves contracts for contractors or consultants.
Duties and Responsibilities:
- Manages and coordinates all activities leading to the successful completion of customer experience projects that drive improvements in SDG&E's core business of providing excellent customer service including project scoping, timelines, cost estimates and design. Develops and maintains project parameters for project requirements. Provides direction to contractors, consultants, and project team.
- Develops and implements customer experience initiatives that align with the customer service strategic plan. Leads projects identified in the Customer Experience Review (CXR) process to implement service improvements across SDG&E. Assists management in preparing for customer council comprised of senior executives across the company.
- Analyzes and determines regulatory impacts and requirements of the project.
- Manages related workforce planning, budget analysis, and prepare budget forecasts.
- Researches and evaluates available contractors and consultants. Prepares, negotiates, and approves or recommends approval of contracts. Negotiates contracts changes.
- Testifies before and/or prepares supporting documentation for CPUC and other government agencies concerning cost estimates.
- Performs other duties as assigned (no more than 5% of duties).
Hybrid Schedule:
- Although the schedule may vary, typically this will allow the employee to work onsite three days per week and remotely on the remaining workdays.
- Must reside in Southern California or be willing to relocate upon hire.
Required Qualifications:
- Bachelor's Degree Engineering, Business, related field or equivalent training and/or experience.
- 5 years related experience or equivalent experience/training.
- Project management knowledge is required.
- Must be able to assess the potential financial impact of a project to the Company.
- Must possess the ability to review complex problems and propose innovative solutions.
Preferred Qualifications:
- Project Management certification.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
HYBRID: Work a combination of onsite and remote days each week, typically 3 days per week onsite.
Program/Project Management
Full-time
Dec 23, 2024
$96,600.00
$120,750.00
$144,900.00
Note: SDG&E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.
SDG&E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition. Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.
SDG&E is an Affirmative Action and Equal Employment Opportunity employer and considers all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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