Chief Operating Officer
Job Description
Full job description
Responsibilities:
MANAGEMENT RESPONSIBILITIES
The COO reports to the Chief Executive Officer and leads a total of approximately 1,000 staff responsible for generating 80% of all revenue for Hazelden Betty Ford Foundation. Direct reports include VP of the West, VP of the Midwest, VP of the East and Northwest, VP of Mental Health, and an Executive Assistant.
ESSENTIAL RESPONSIBILITIES
The Chief Operating Officer is a critical executive role overseeing the development and implementation of strategic operational initiatives supporting the mission and vision at Hazelden Betty Ford Foundation. Ensuring patient experience and employee engagement are at the forefront; within the policies, standards of care, and parameters of the organization. The Chief Operating Officer is responsible for co-creating the recovery model and for leading and managing recovery services at the national level, providing leadership to all employees within the operations organization, and providing direction and delivering results at each site for optimal patient experience and outcomes at Hazelden Betty Ford facilities. Working collaboratively in a matrixed organization, the COO provides national leadership at all Hazelden Betty Ford locations with an eye toward implementing meaningful operational improvements. Further, the COO effectively measures and monitors financial and patient satisfaction results and manages special projects as directed. This opportunity best aligns with a growth-oriented leader who is grounded in a data-driven, outcomes-based approach and possesses deep experience within behavioral healthcare systems. This leader proactively supports and unconditionally values equity and inclusion.
MANAGEMENT RESPONSIBILITIES
The COO reports to the Chief Executive Officer and leads a total of approximately 1,000 staff responsible for generating 80% of all revenue for Hazelden Betty Ford Foundation. Direct reports include VP of the West, VP of the Midwest, VP of the East and Northwest, VP of Mental Health, and an Executive Assistant.
ESSENTIAL RESPONSIBILITIES
- Demonstrate and model characteristics aligned with the HBF mission, vision, and values. Provide leadership that demonstrates commitment to the organization’s values and business ethics. Uphold code of conduct in every facet of the business operation.
- Demonstrate integrity and ethics.
- Demonstrate courage in a new and changing culture.
- Demonstrate perseverance to get results.
- Practice Self-Awareness - Seek feedback in to improve skills and effectiveness.
- Provide leadership, strategic vision, and focus to direct reports and across span of influence. Model servant leadership and bring out the best in people while developing strong interpersonal relationships.
- Provide operational leadership to ensure effective communications, coordination, and collaboration within the entire enterprise.
- Provide clear, accurate and complete verbal and written information. Communicate effectively and share information and ideas freely. Listen well to others demonstrating a participative management style.
- Provide supervision that encompasses the organization’s philosophy and mission, budget management, policies, mandatory requirements, and strategic vision.
- Use Hazelden Betty Ford’s tools and processes designed to ensure the consistent and effective selection, placement, development, and performance management of employees within span to ensure high employee engagement.
- Increase capacity to learn in self and others. Provide proactive leadership that creates a learning environment enabling employees to grow and develop.
- Support and actively promote Diversity, Equity, and Inclusion (DEI) within the foundation.
- Provide leadership and supervision to implement and monitor results from established strategic goals and action plans and implement corrective measures when results do not meet goals. Champion process improvements tools and principles.
- Monitor results, maximizing financial and mission performance.
- Monitor, assess and report customer input about the quality of services to ensure Hazelden Betty Ford’s delivery of highest quality service and best outcomes, finding and executing on opportunities for improvement.
- Develop staff to improve leadership and clinical competencies to enhance outcomes of strategic goals and action plans.
- Ensures the organization has the people competencies and capabilities to drive customer satisfaction and clinical effectiveness.
- Use proven methods and operational effectiveness tools to ensure that process improvement is aggressively pursued and replicable models are practiced.
- Create a problem-solving mentality and capability within employees. (i.e. Design-thinking/Human-centered Design, Lean operating system, Value Stream Analysis, Human Factors Design (HFD), Tiered Huddles/Daily Huddle Systems)
- Ensure organization pursues patient-centric values and execution.
- Responsible for orchestrating and leading operational systems, measures, and resources that align with HBF’s patient-centric values and aims.
- Align organizational resources and processes to optimally support patient-centeredness, team engagement, and organizational growth/stability.
- Proven ability to design and/or improve clinical and operational service delivery models that enhance patient experience and outcomes.
- Drive change effectively in the organization through usage of tools, measures, adoption strategies and effective change management best practices.
- Articulate the vision for organizational transformation and to lead change management initiatives across the organization.
- Lead change initiatives and help others embrace change.
- Sustain organizational changes in the work environment
- Assure a safe and secure environment for patients, staff, guests, and visitors.
- Reorient from traditional safety practices to enhancing and prioritizing privacy, security, safety, and confidentiality for all patients (including complicated patients), past and present.
- Understand and adhere to federal and state regulations as well as Hazelden Betty Ford policies.
REQUIRED QUALIFICATIONS
- Master’s Degree- MBA, or masters level degree, or equivalent, in Health management or related field. Significant experience in the field of behavioral health care experience.
- Significant experience in a broad, functional, health management environment.
- Several years of Leadership experience; including overseeing a health management or related field facility.
PREFERRED QUALIFICATIONS
- Significant experience managing large, complex departments or functions with broad managerial and staff responsibilities. Certification/licensure in a primary discipline.
- Knowledge of 12 Step facilitation.
LEADERSHIP CHARACTERISTICS
- Collaborative Relationship Management Customer Focused and Commitment to Mission Results Orientation/Courage to Act
- Strong Communication, Listening, and Interpersonal Skills Adaptability/Change Management/Learning Agility Analytical/Systems Thinking/Innovation
The Hazelden Betty Ford Foundation (HBFF) is a renowned national leader serving people and communities affected by addiction to alcohol and other drugs. As the largest nonprofit addiction recovery organization in the United States, HBFF’s operations are expansive and growing. The organization provides respected addiction services at fifteen treatment sites located in California, Minnesota, Oregon, Illinois, New York, Florida, Colorado, and Washington. Combined with its virtual care platform, HBFF offers prevention and recovery solutions nationwide across the entire continuum of care for youth and adults. In addition, HBFF's operations include the Hazelden Betty Ford Graduate School, a publishing division, an addiction research center, recovery advocacy and thought leadership, professional and medical education programs, school-based prevention resources, and a specialized program for children in families with addiction. Building on a legacy of lifesaving work, HBFF is continually evolving to meet the changing needs of its clients, honoring its traditions while looking toward future possibilities and furthering excellence in the practice of addiction medicine.
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